Shams Ullah BaigShams Ullah Baig
Service · AI Engineer

AI Agents & Chatbots for Your Business

I'm an AI engineer who builds AI agents trained on your own documents. They answer customers, qualify leads and book appointments 24/7, and they plug into the software you already run.

What I build

Customer-service AI agentsAgents that answer questions about your services, prices, hours and policies, trained on your own documents.
Lead qualification & bookingAgents that screen prospects and book appointments directly into your calendar, like Agentra.
AI chatbots for websitesOn-brand chat widgets that hand off to a human when needed.
RAG systems & document Q&ARetrieval-augmented generation with LangChain or LlamaIndex over vector databases (Pinecone, FAISS, Chroma), so answers come from your own data.
AI data processingTurning documents, forms and messages into structured data, which cut manual entry by about 30% on IMS.
AI inside your productLLM features added to an existing React/Node.js app: search, summaries, drafting and automation.
Workflow automationConnecting AI to your CRM, calendar, email and internal tools.

How we'll work

Map the conversationsWe list the questions and tasks the agent should handle, and when it should hand over to a person.
Load your knowledgeYour documents (price lists, hours, policies, FAQs) become the agent's source of truth.
Build & connectThe agent is built and connected to your website, calendar and tools, then tested on real questions.
Launch & improveGo live, review conversations and keep improving answers over time.

Projects I've delivered

Frequently asked questions

What does an AI engineer like you actually build?

AI agents and chatbots that work on top of large language models, trained on a business's own information, plus the full-stack software around them: the chat interface, the API, integrations with calendars and CRMs, and deployment.

Do you build RAG systems with LangChain or LlamaIndex?

Yes. I build retrieval-augmented generation (RAG) pipelines with LangChain or LlamaIndex, store embeddings in vector databases such as Pinecone, FAISS or Chroma, and use OpenAI or Claude models, so the AI answers from your own documents.

Can the AI agent book appointments?

Yes. On Agentra by Valour AI, agents check availability and book appointments directly into the business's calendar, alongside answering questions and capturing leads.

Will the agent make things up?

The agent is grounded in your own documents and set up to say it doesn't know, or hand off to a person, when a question is outside that material.

Can you add AI to software we already have?

Yes. As a full-stack developer I can add AI features to an existing React/Node.js or NestJS application, for example AI data processing like the IMS platform, where it reduced manual entry by about 30%.

Do you work with clients outside Pakistan?

Yes. I work remotely across time zones and am open to freelance, contract and full-time roles.

How much does it cost to build an AI agent or chatbot?

It depends on how many tasks the agent handles and which systems it connects to. A chatbot that answers questions from your documents is the simplest; agents that book appointments or update your CRM take more work. You also pay the AI provider (such as OpenAI) per use, which is usually small. I give a fixed quote after a short free call.

How long does it take to build an AI chatbot?

A chatbot that answers questions from your documents can often be live in one to two weeks. Agents with bookings and integrations usually take three to six weeks.

How do I start an AI project with you?

Email shamsullahbaig999@gmail.com or message me on WhatsApp describing what you want the agent to do, and I'll suggest the simplest setup that works.

Let's build it

Full-Stack Developer & AI Engineer · Islamabad, Pakistan · Remote worldwide